THE EFFECT OF MANAGEMENT STRATEGIES, LEGAL FRAMEWORK AND DELIVERY OF DEVOLVED SERVICES. MODERATION APPROACH. EVIDENCE FROM KENYA DEVOLVED SYSTEM

Abstract

Purpose: This study investigates the moderating effect legal framework on relationship between management strategies and devolved services in selected counties Kenya. Material/methods: The study adopted correlation research design with positivism approach. The study targets a population of 35,444 staff from 8 counties. Structured questionnaires were used, from a sample 384employees selected from eight counties. Findings: from hierarchical regression showed that. That legal framework had positive and significant moderating effect on the relationship between management support, financial resources and service delivery. Conclusion/recommendation: The study concludes that despite county government limited management support and financial resources; under high and effective legal framework the existing resources will improve service delivery. Moreover, in better legal framework, management provides more support to devolved systems, hence improve in service delivery.